Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Need to return an item?
This Return Policy only applies to products that are listed on the Gooxoom.com website or Gooxoom.com mobile application (collectively, referred to as the “Site”), as “Sold and Shipped by Gooxoom”.
For a Marketplace item, an item that is listed on the Site as “Sold and Shipped” by a third-party seller through Gooxoom Marketplace platform and not “Sold and Shipped by Gooxoom” (“Marketplace Item”), the Marketplace Item is covered by the Marketplace seller’s return policy.
Overall Return Guidelines
These are Gooxoom Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.
Standard Return Policy
This is our Standard Return Policy. For items covered by this policy (those products for which Gooxoom states “This item is covered by Gooxoom Standard Return Policy”), you must request a return within 5 days from the invoice date for this policy to apply.
Additional Return Information
Please allow 3-5 business days for your return to process after being received. Due to item availability, some repair/replacement returns may be delayed or changed to refund. Once your return has been processed, we will send you an email regarding your return.
Refunds will be credited back to your original payment method. Once your return has been processed, for domestic returns, please allow 3-5 business days for your refund to post to your account.
For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item.
If Gooxoom no longer carries an item that is sent in for replacement, or if that item is simply out of stock, Gooxoom will issue you a refund.
Once your return has been processed, a replacement will be processed and shipped within approximately 1 -2 business days.
Product Return Procedures
To return a product to Gooxoom, you must obtain an RMA number within the applicable return period for the product (described above). Gooxoom will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 5 days within which time returned products must be received by Gooxoom. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.
Customer is solely responsible for shipping any returned product to Gooxoom. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the returned product during shipment. Customer agrees that all returned products will be 100% complete, in re-sealable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Gooxoom’s Return Procedure will be breached and Gooxoom may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Gooxoom will not refund the original shipping charges to the Customer. Gooxoom reserves the right to adjust the value of any item returned for a refund to reflect its current market price, in which case the 15%-30% restocking fee will be applied after this adjustment.
The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.
Original Shipping Charges
Your original shipping fees are non-refundable. Your original shipping charges are paid for the services provided by and to the original carrier, and will not be refunded to if your item is returned.
We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement.
Refused shipments are treated as regular returns and may be charged a non-refundable 15%-30% restocking fee.
Nothing in this Return Policy limits your rights and remedies under any law.