Cancellation and Return policy

Cancellation

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Need to return an item?

This Return Policy only applies to products that are listed on the Gooxoom.com website or Gooxoom.com mobile application (collectively, referred to as the “Site”), as “Sold and Shipped by Gooxoom”.

For a Marketplace item, an item that is listed on the Site as “Sold and Shipped” by a third-party seller through Gooxoom Marketplace platform and not “Sold and Shipped by Gooxoom” (“Marketplace Item”), the Marketplace Item is covered by the Marketplace seller’s return policy.

Overall Return Guidelines

These are Gooxoom Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.

• Custom made products or items such as cables which are cut from a bigger length are not eligible for return or exchange. It is indicated in the product page
• All product returns require a Return Merchandise Authorization (RMA) number.
• You can request an RMA number through Customer Portal
• Most products that are new and unopened can be returned to Gooxoom within 5 days.
• Products that are received by Gooxoom in any of the following conditions are not eligible for return and may be rejected:
  • Any product not purchased from Gooxoom.
  • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
  • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • Any product from which the UPC code has been removed from its packaging.
  • Any product that exhibits physical damage. If you received your product damaged, please raise a dispute through the customer portal. This is would not be considered a return.
  • Any product which appears tampered, customized or altered in any way.
  • Any product that is returned with markings or writing made by the customer on the original box.

Standard Return Policy

• Request a return for a refund within 5 days
• Request a return for replacement within 5 days

This is our Standard Return Policy. For items covered by this policy (those products for which Gooxoom states “This item is covered by Gooxoom Standard Return Policy”), you must request a return within 5 days from the invoice date for this policy to apply.

Additional Return Information

Processing

Please allow 3-5 business days for your return to process after being received. Due to item availability, some repair/replacement returns may be delayed or changed to refund. Once your return has been processed, we will send you an email regarding your return.

Refunds

Refunds will be credited back to your original payment method. Once your return has been processed, for domestic returns, please allow 3-5 business days for your refund to post to your account.

Replacements

For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item.

If Gooxoom no longer carries an item that is sent in for replacement, or if that item is simply out of stock, Gooxoom will issue you a refund.

Once your return has been processed, a replacement will be processed and shipped within approximately 1 -2 business days.

Product Return Procedures

To return a product to Gooxoom, you must obtain an RMA number within the applicable return period for the product (described above). Gooxoom will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 5 days within which time returned products must be received by Gooxoom. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.

Customer is solely responsible for shipping any returned product to Gooxoom. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the returned product during shipment. Customer agrees that all returned products will be 100% complete, in re-sealable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Gooxoom’s Return Procedure will be breached and Gooxoom may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Gooxoom will not refund the original shipping charges to the Customer. Gooxoom reserves the right to adjust the value of any item returned for a refund to reflect its current market price, in which case the 15%-30% restocking fee will be applied after this adjustment.

Packaging Returns

The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.

Additional Terms

Original Shipping Charges

Your original shipping fees are non-refundable. Your original shipping charges are paid for the services provided by and to the original carrier, and will not be refunded to if your item is returned.

Cross-Shipping

We do not cross-ship. Returns must be received, inspected and approved before we ship a replacement.

Refusing Delivery

Refused shipments are treated as regular returns and may be charged a non-refundable 15%-30% restocking fee.

Disclaimer

Nothing in this Return Policy limits your rights and remedies under any law.