Terms and Conditions

These terms and conditions (these “Terms”) govern your use of any website or mobile application owned or operated by Gooxoom, its subsidiaries and affiliates, including Gooxoom websites around the world (collectively, the “Site”) where these Terms appear or are linked. These Terms are subject to change by Gooxoom, in its sole discretion, at any time, without prior written notice. Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on the Site. Therefore, you should review these Terms prior to using the Site.

Additional terms and conditions may apply to some products or services offered by Gooxoom and to the use of the Site and to specific portions or features on the Site, including, but not limited to, promotional offers, contests, or other similar features (“Additional Terms”) all of which terms are made a part of these Terms by this reference. The Additional Terms will control to the extent of any inconsistency between the Additional Terms and these Terms.

You should also carefully review our Privacy Policy before using the Site as it also governs your use of the Site and our services.

Al Murjan Star General Trading LLC maintains www.gooxoom.com. United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. Visa or MasterCard debit and credit cards in AED will be accepted for payment. The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency. We will not trade with or provide any services to OFAC and sanctioned countries. 

1. Use of the Site

When you use the Site or our services, you agree to use the Site and our services only for purposes that are permitted by these Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.  In addition, you agree that you are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which Gooxoom may suffer) of any such breach. As a condition of your use of the Site and our services, you warrant to Gooxoom that you will not use the Site or our services for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of yourself or on behalf of any third-party, you agree not to:

  • Access or attempt to access the Site other than through the interface that is provided by Gooxoom, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Gooxoom;
  • Access or attempt to access the Site, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers;
  • Engage in any activity that disrupts or otherwise interferes with the Site (or the servers and networks which are connected to the Site), or our services;
  • “Scrape”, duplicate, reproduce, copy, republish, license, sell, trade or resell the Site for any purpose;
  • Divert or attempt to divert Gooxoom customers to another website, mobile application, or service;
  • Send unsolicited or unauthorized emails on behalf of Gooxoom, including promotions and/or advertising of products or services;
  • Restrict or inhibit any other person from using the Site or our services;
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site;
  • Attempt to do anything, or encourage, assist, or allow any third-party to do anything in violation of these Terms; or
  • Use a false email address, impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site or our services.
  • User is responsible for maintaining the confidentiality of his account

Gooxoom reserves the right to refuse service, in its sole discretion, at any time, for any lawful reason, without notice. Gooxoom reserves the right to withdraw or amend the Site, and any service or material we provide on the Site, in its sole discretion, at any time, for any reason, without notice. GOOXOOM WILL NOT BE LIABLE IF FOR ANY REASON ALL OR ANY PART OF THE SITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD. FROM TIME TO TIME, WE MAY RESTRICT ACCESS TO SOME PARTS OF THE SITE, OR THE SITE ENTIRELY, TO USERS, INCLUDING REGISTERED USERS.

2. Right to monitor content

Gooxoom has the right, but not the obligation, in its sole discretion, at any time, for any reason, to monitor, analyze, edit, move, remove, or refuse to make available any content made available through the Site. Gooxoom takes no responsibility and assumes no liability for any content you post, upload, or otherwise make available through your use of the Site. You are solely responsible for any content you post, upload, or otherwise make available through your use of the Site.

3. Restrictions on content

Gooxoom may, in its sole discretion, at any time, remove or deny content for any reason, including, but not limited to, when the content contains any of the following:

  • Hyperlinks/URLs;
  • References to other stores/resellers;
  • Comments on products that were either physically damaged or misused;
  • Comparisons to competing brands/products of competing brands;
  • References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation; such as overclocking, hacked drivers, tweaking/modding, and etc.; or
  • Replies to existing customer reviews; please do not attempt to initiate discussions here.

4. Registering for an account

To register for a Gooxoom account, you must provide us with your personal information, including your name, email address, and password. It is a condition of your use of the Site that all the information you provide on the Site is accurate, current and complete. Your user name and password are for your personal use only. To ensure that your user name and password remain confidential, DO NOT share this information with anyone. You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or mobile device, and you agree to accept responsibility for all activities that occur under your account.  Remember to choose a strong password, including numbers, capital letters, special characters, etc., and is not typically found in a dictionary.  In the event, your password is lost or stolen it is your responsibility to notify Gooxoom at the address listed in the “Contact Us” section.

Gooxoom may, in its sole discretion, at any time, for any reason, deactivate, block, or freeze your account.

5. Placing an order

Your order is an offer to Gooxoom to buy the product(s) and services listed in your order along with a sales order number. When you place an order to purchase a product and/or service from Gooxoom, we will send you an email confirming receipt of your order and containing the details of your order (the “Order Confirmation”). Your receipt of the Order Confirmation only confirms that we have received your order; it does not constitute Gooxoom’s acceptance of your order or Gooxoom’s confirmation of our offer to sell. An order is not binding upon Gooxoom until it is accepted; Gooxoom must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Once payment is received and order is accepted, Gooxoom will issue an invoice to you and a contract will come into existence between you and us. Gooxoom may, in its sole discretion, at any time after receiving your order, accept or decline your order for any reason. In addition, Gooxoom may, in its sole discretion, cancel your order and limit order quantity. Where your order is declined, cancelled or limited, we will inform you of this by appropriate means and you will not be charged. If however, your order is limited or cancelled after your credit card has been charged for the purchase, Gooxoom will issue a credit to your credit card account in the amount of the charge.

We may process payment for and ship parts of your order separately.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the “your account” area of the Site.

6. Payment

In order to place an order with Gooxoom, you must provide us with your name, shipping address, billing address, telephone number, and payment information, such as your credit card number, billing address, credit card expiration date, and credit card security code. You represent and warrant to Gooxoom that the credit card information or other payment method information you provide to Gooxoom is accurate and complete, and you are authorized to use such credit card or payment method for the purchase. Cardholder must retain a copy of transaction records and www.gooxoom.com policies and rules.

Terms of payment are within our sole discretion and we must receive payment before our acceptance of an order. Payment methods may vary by location.

7. Delivery Policy

We deliver products only inside UAE. Shipping will be done by a third-party courier company. Delivery time may vary from 1-3 working days. Delivery charges are based on the location of the delivery and will be displayed once the user choose the place of delivery. Avoid any delivery delay by providing your full address along with your contact details.

Your total cost for the purchase of any product will include the shipping and handling charges shown on your Gooxoom invoice. Your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Gooxoom.

8. Order status

Gooxoom will keep you informed of your order status via email. All tracking information will be emailed to your Gooxoom ID once your order has shipped.

9. Order processing

Once you have placed your order, you can expect your order to be processed within approximately 1-2 business days, provided the items are in stock and there are no problems with payment verification. Gooxoom does not guarantee the same day shipping. Orders are not processed on holidays.

10. Products

Unless expressly indicated otherwise, Gooxoom is not the manufacturer of the products sold on the Site. Actual product packaging and materials may contain more and different information to that displayed on the Site. Ingredients may also change. All information about the products on the Site is provided for information purposes only, and GOOXOOM MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE SITE’S ACCURACY. We recommend that you do not rely solely on the information presented on the Site. Please always read labels, warnings and directions provided with the product before use.

11. Product testing

Gooxoom, like other e-retailers, ships items in the condition they were received from the original manufacturer/distributor. Gooxoom does not conduct product testing before shipping any merchandise.

Marketplace: Marketplace Sellers may or may not conduct product testing. Check the Marketplace Seller’s Policy Page for information on the product testing practices of individual Marketplace Sellers.

12. Intellectual property

All content included on the Site, such as text, graphics, logos, images, videos, digital downloads, data, software, any other material, and the design selection and arrangement thereof is owned or licensed property of Gooxoom, its suppliers, licensors, or other providers of such material. Gooxoom and its suppliers and licensors expressly reserve all intellectual property rights in all content.

These Terms permit you to use the Site for your personal, non-commercial use only.

The Gooxoom name, logos, service names, designs, and slogans are trademarks of Gooxoom. You must not use such marks without the prior written permission of Gooxoom. All other names, logos, product and service names, designs and slogans that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Gooxoom.

13. Pricing and availability

All prices are displayed in the currency of the jurisdiction of the country you have selected when accessing the Site.

All pricing is subject to change without notice, and Gooxoom reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes and other extenuating circumstances.

On rare occasions, an item in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. IF WE HAVE MADE A MISTAKE AND A PRODUCT’S CORRECT PRICE IS HIGHER THAN THE PRICE ON THE SITE, WE MAY EITHER CONTACT YOU BEFORE SHIPPING TO ASK WHETHER YOU WANT TO BUY THE PRODUCT AT THE CORRECT PRICE OR CANCEL YOUR ORDER. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

Gooxoom may limit the number of products available for purchase. Gooxoom may, in its sole discretion, at any time, for any reason, change the quantities available for purchase.

14. Product listings

Prices and availability of products are subject to change without notice. Any changes to Gooxoom-controlled prices, specifications and terms will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.  Gooxoom strives for accuracy in all item descriptions, photographs images, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on the Site. Due to system, typographical, informational, technical, human, and other error, we cannot and do not guarantee that all information, including descriptions, photographs images, compatibility references, detailed specifications, pricing, links, availability and any other product-related information listed is accurate, complete or current, nor do we assume responsibility for these errors. Gooxoom reserves the right at any time and without notice to update product information and to correct and/or remove product-related errors, inaccuracies, or omissions. To the fullest extent permitted by law, Gooxoom shall at its sole discretion have the right at any time to refuse and/or cancel any order for a product whose listing on the Site contained erroneous information, including but not limited to incorrect pricing. If such order is cancelled after your credit card has been charged for the purchase, Gooxoom will issue a credit to your credit card account in the amount of the charge. Additionally, all hyperlinks to other websites from Gooxoom are provided as resources to customers looking for additional information and/or professional opinion. Gooxoom does not assume responsibility for the claims and/or representations made on these or any other websites.

Notwithstanding the foregoing, nothing in this section limits your rights and remedies under any law.

15. Children

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. We do not sell products for purchase by children. If you are under the age of majority pursuant to applicable law, you may only use Gooxoom with the involvement of a parent or guardian. If you order a product to which a minimum age requirement applies, by ordering that Product you confirm that you and, if different, the recipient of the product, are of the required age necessary to buy that product.

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Address: GooXoom.com
Salah Al Din Street
Deira, Dubai
United Arab Emirates

Phone: +971522074931

Email: support@gooxoom.com